In case of any grievance related to your online purchase please contact Consumer Grievance Redressal officer on the below mentioned contact details: Consumer Grievance Redressal Officer : Ms. Chetna Kochar Contact Number: +91-9999572572 (Standard call rates apply) Email: cgro@serycosmetics.com Working Timings: Monday to Friday (Except Holidays) from 10:00 AM to 5:00 PM ( Indian Standard Time )