General
We have an extensive range of products and shades as per Indian skin tone from which you can choose according to your choices and preferred tonality of the colors. You can check all the categories on our website as they are categorized in Lips, Eyes and Face. Click on each product & you will be able to check out the product benefits and features. If you are still doubtful, please talk to our Beauty X’pert on our website home page or please write to us at [email protected]
All the ingredients used to manufacture our range of make-up are safe on skin. Our products are paraben free and cruelty free. In our makeup range we have specially curated the products from the extracts of natural ingredients like Red Raspberries, White Clay, and Castor Oil which varies from product to product. All our products are tested and safe on all skin types. You can check the entire ingredient list of individual products in the description on the website.
No, our entire range is 100% cruelty free.
SERY Cosmetics products are specially curated taking care of requirements of Indian modern women who is constantly hustling. Explore the brand’s unique appeal and innovation by indulging anytime anywhere. Indulge in a range of mesmerizing makeup products, crafted for use, even while you are on-the-move.
No, you can order the products directly from our website SERY Cosmetics or on Amazon and Flipkart.
You can check our website for the ‘How to Use’ section under each product. Hope it will help you in using the product right way and to achieve best results.
Yes, our products have been very thoughtfully designed with on-the-move concept.
Kindly check our blog section www.serycosmetics.com/blog. You will get step wise guidance to achieve each look of the celebrity.
SERY is born out of a desire to always be Selfie-Ready. SERY is for every woman who is seeking on edgy, energetic, elegant, and yet affordable make-up brand. The brand offers a makeup product range that is thoughtfully crafted to be convenient and easy to use and is also enriched with the goodness of natural ingredients. SERY is here to empower every woman and be the trendsetter.
If you are experiencing any difficulty accessing the website, please check to make sure your internet connection is working properly or refresh your browser.
Surely signing up with SERY will help you by giving a superior shopping experience as you can:
-You can very conveniently track all your orders till date!
-Receive notifications as soon as any new product, promotion or offer gets live!
-Rate and review products!
-Never fill in your address and payment details more than once
Order related
Once your order is confirmed you will see a confirmation page displaying a unique ORDER ID, with the details of the products that you have ordered.
In addition you will receive an order confirmation on Email and SMS on the registered email address and Phone Number with your order details. You can also track your order from ‘My orders’ section.
Unfortunately, you can’t change your phone number or shipping address in an already confirmed order.
Unfortunately, we cannot add any product to an already placed order.
However if you want to shop any other product kindly place another order.
Kindly log in at SERY Cosmetics Website or Mobile Application and track your order in ‘My Orders’ section.
In case you have not received your order on time or there is no update regarding your order via email or sms you may can connect us on [email protected] or call on +91-9999572572, Monday to Friday 10am to 5pm.
There is no return policy. In case of product exchange any request need to reach us within 24 hours of the order delivery. The product should be in unused/ saleable condition. After all inspection our team will get back to you with solution in 2 working days with RETURN POLICY.
Currently, we ship only in India.
We apologize for the wrong order delivered to you. You can drop in a mail to us [email protected] or call us on +91-9999572572. We will be happy to help you.
Your products will be packed properly in boxes, with bubble wrap to ensure the products reach safely to you. We ensure that our products are shipped with utmost care
Minimal fee of Rs.49 is applicable on orders below Rs.500.
SERY currently is offering multiple ways in which you can pay easily in secured way. You can pay using:
– Debit or Credit Card
– Net banking
– Paytm Wallet
Account related
Kindly log in at www.serycosmetics.com or download our mobile app
SERY COSMETICS in android or IOS version.
- Click on Hello Beautiful.
- Register using your Mobile number / continue with Facebook/Google account.
- Fill the required details like first name, last name, email address, mobile no. and password and then click on create.
- Once you register, you’ll need to confirm OTP sent to you on your mobile no. to confirm your details.
- Once your mobile no. is verified the account gets activated on website and Mobile Application
Go to your account under profile section kindly edit your details.
Cancellation
Unfortunately, orders once placed successfully cannot be cancelled.
Reward Points
To check your reward points on website kindly go to your accounts and then select wallet. You will be able to see the complete details of your earned, used and expired reward points.
To check reward points in your Mobile Application kindly select tab refer and earn for complete details of your earned, used and expired reward points.
a. Once you click on buy now/ cart, on this page you will be shown your earned reward points
b. Click on the checkbox to redeem your earned points.
SLP
Yes, points do expire. If you have been inactive/not purchased for the past 12 months (i.e. no earning or spending of points), then your points balance will be set back to zero. Make sure you spend and earn points within 12 months to retain your balance.
Two offers cannot be clubbed, you cannot use your reward points along with any other offers which are running on our website and Mobile application.